Once you have successfully set up your custom domain, you and your team will be able to access your account through your designated URL, offering a seamless and branded experience.
Please note that due to external limitations, certain features, such as Twitter, Zapier, and Facebook integrations, will not be available when using the custom domain version of the app. These platforms do not allow white labeling of their authorization processes, which affects their availability in custom domains.
However, you can still fully utilize these features by setting them up through the Meet Alfred domain. Once connected, any campaigns, including multichannel or social media posts that incorporate these integrations, will be reflected in the custom domain version of the app. In this version, you'll have the ability to view and manage campaigns, monitor analytics, and edit existing steps. The only limitation is that creating new campaigns or steps involving Twitter, Facebook, or Zapier will need to be done through the Meet Alfred domain.
This approach allows you to maintain a consistent experience on your custom domain while still taking advantage of the full range of features available on Meet Alfred.
⚠️ Additionally, when accessing your account through the custom domain for the first time, you will need to reintegrate your email setup. This ensures that your email campaigns continue to function smoothly within the custom domain environment.
To enable White label, simply navigate to 'Settings' > 'White Label'.
Accessing your Custom Domain
To access the fully branded custom login page, follow these steps in MeetAlfred:
Set up the custom domain feature.
Open a new tab or window.
Type in your custom domain link.
If you applied branding during the White Label setup, the branded custom login page will be displayed.
Enter your credentials and click on login.
How it works
Once you've logged into your custom domain app version of MeetAlfred, all your running or paused campaigns, templates, messages, content, analytics, and LinkedIn integrations will remain intact.
You can still access the MeetAlfred app without any issues or performance lag while on your custom domain link.
Feel free to create new campaigns and manage your accounts as usual.
However, please note that email campaigns will be interrupted as the email integration will be automatically disconnected. To reconnect your email, go to 'Settings' > 'Integrations' > 'Email'.
Pro Tip: In the custom domain version of the app, Twitter, Facebook, and Instagram integrations are not supported. While any ongoing campaigns or actions associated with these platforms will still be visible and active, you won't be able to edit, add, or create new actions/steps for them.
If you still want to leverage Twitter, Facebook, and Instagram integrations, you can create the campaigns or content in the MeetAlfred app, and they will be carried over to the custom domain version.
Adding a New User / Account
Before you begin, make sure you have enough seats available to create or assign accounts. If you need to add more seats, you can do so by clicking on 'Change Number of Seats' or heading to your billing page.
Log into your custom domain app version of MeetAlfred.
Go to the 'Settings' > 'Team'> 'Members'
Enter the details of the new user/account you wish to create. Refer to our Team Management Help Article to learn more about the different accounts you can create.
Click on 'Invite'
The user will be automatically added to your Team list.
An "Account Registration" email will be sent to the invited user.
The email will contain a link to the custom domain login page and the user's password.
The invited user can log in using the credentials provided in the email.
Inviting an Existing User / Account
Log into your custom domain app version of MeetAlfred.
Go to the 'Settings' > 'Team'> 'Members'
Enter the details of the user you'd like to invite.
Click on 'Invite'
The user will be added to your 'Pending' Team list.
An "Account Registration" email will be sent to the invited user.
The email will contain a link to the custom domain login page.
When the invited user receives their email, they can simply click on the provided link to log in. They will then see an option to accept the invitation and transfer their campaigns.
⚠️ If an account owner disables the White Label feature, all accounts logged into the custom domain will display a blank message saying "Your app is deactivated. To continue using the app, please contact your team owner".
⚠️To ensure clarity and prevent any confusion, we highly recommend that account owners set up a Custom Domain and Custom Email address as part of their White label feature. If a custom domain is enabled without a configured Custom email address/SMTP, all notification emails will continue to be sent using our meetalfred.com domain.
If you have any questions, don't hesitate to contact our customer support team available 24/7 using the chat bubble on your screen, or email us at [email protected]. We're always happy to help! 😊